• Be sure that you have chosen the correct type of tour which will bring you total satisfaction from your intended vacation.

  • Be convinced that you have discussed with your local Travel Agent all what you expect in the country that you will be visiting - Sri Lanka - and have confirmations from the Agent - LSR - about allthe arrangements.

  • Upon arrival in Sri Lanka , be sure that you meet the correct person - representative from Lanka Sportreizen who will be expecting you and no others as the chances that you may be misled are high.

  • After initial contacts , identify your Chauffeur/Guide or Tour Guide who is going to be your traveling partner and the major contact person in Sri Lanka during your holiday.

  • Take a few minutes of your time to discuss in detail the programme that you have from your Travel Agent with the Chauffeur/Guide or Tour Guide and bring to his notice any discrepancy. Our personnel have been instructed to bring them to the notice of the management so that they could be clarified with your Travel Agent in order to ensure that there is no disappointment to you.

  • Should you have any special request to make outside the itinerary please do so at this stage.

  • Keep in mind that from now on you are going to have new experiences and be ready to enjoy them to the maximum. Should there be any shortcoming be patient to tolerate them - but please let the management know about them so that corrective action could be taken.

  • From this stage it is imperative that you subject yourself to the local customs, traditions, practices etc in the best possible manner as any offence may lead to bitter experiences.

  • The best strategy will be to be guided always by the Chauffeur/Guide or the Tour Guide

  • Please provide your genuine feedback to us and also to your Travel Agent so that improvements could be done for the future.